Sitel wants to develop in Gdańsk-based Format

24 sierpnia 2022

Sitel Polska, one of the leading international suppliers of customer service solutions, has leased more than 1.7 thousand square metres of space in Format, an office building located in Gdańsk. The new office, advanced in quality and well served by public transport, constitutes another stage in the company’s growth on the Polish market. The lease agreement, signed with Torus, the building’s developer, covers the period of 62 months. The transaction was supported by Itra Polska, an advisory company.

Office tailored to needs

Sitel Group is a supplier of advanced solutions covering customer service, IT, or helpdesk. The company’s mission is to enable companies – brands to build stronger relations with clients, increase commitment and loyalty among their customers, and thus, to stimulate long-term business growth. The company combines an innovative design approach with digital solutions, with its services used by technological and e-commerce global leaders, among others. Sitel has been developing in Poland since 2004, and currently employs more than 1300 employees, with Gdańsk being the company’s second location in Poland. Since 2019, the team, under the management of Monika Röhr-Łukasik, has been effectively conducting a vision of ‘Inspire growth’ focused on the internal development in Poland. The new Sitel’s office will be located on the second floor of the Format office building, with the first employees to turn up for work in the new premises later this year in October.

Choosing Gdańsk as our second location has proved to be a perfect decision. We set off in a sub-leased office in Arkońska Business Park. In order to realize ambitious development plans, looking at the ever-changing world, with team expectations in mind, we were looking for a modern office, well-served by public transport. We were after an office with high ecological standards, guaranteeing low energy consumption and multiple conveniences for the employees. We decided on Format and Torus, with the latter offering us full support and professionalism in business relations. The current space envisages work for 250 persons, but we are certain it does not mark the end of our development. We assumed that our office will be a MaxHub, a place dedicated not only to work, but also a fitting space for meetings and team-building. We want our employees to experience the ‘wow’ effect, in accordance with the philosophy saying that the experience of our clients depends on the experience of our employees

- says Monika Röhr-Łukasik, Country Director Poland, Sitel Group.

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Format is located in the business part of Gdańsk, at the border of Oliwa and Przymorze. The building has five overground storeys, and its total leasable area amounts to nearly sixteen thousand square metres. The building is superbly served by public transport, located in direct vicinity of the PKM/SKM Oliwa train station. Hence, it is the location which provides comfortable and quick commuting to work, for both the Tricity dwellers, and for people who live in nearby towns as well. The station also handles long-distance trains, which proves to be of great convenience while taking business trips or arranging business meetings. Accounting for the agreement with Sitel Polska, the office building is currently leased out in 60%.

Sitel Polska is another lessee which appreciated the high technical standard of our building, alongside the flexibility throughout the negotiating process. We are trying to listen carefully to the needs of the market and clients. I am certain that Format constitutes a wonderful offer for companies which are on the lookout for an attractive location, high quality, and a well-situated office transport-wise

– says Marcin Piątkowski, Leasing Director in Torus.

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The lessee was represented by ITRA Polska experts during the transaction.

Gdańsk enjoys a high developmental potential in the field of business services, including outsourcing centres. One of the city’s strengths is the availability of high-quality offices. Their role keeps growing in the times when companies compete for employees, and encourage them to return to stationary work. With regard to Sitel, we found for our client a solution that combines the cosiness of the building with the location in the business heart of Tricity, boosted by access to all sorts of means of transportation

- comments Martyna Balcer, Associate Director in ITRA Polska.

Architectural gem and high standard

Format was designed by the Tricity branch of the APA Wojciechowski Architekci designing studio. The building clearly stands out with its architecture, remaining recognizable against the background of typical, glass-made office buildings. Thus, it is considered to be one of the most interesting edifices of this nature in Gdańsk. It delivers a high number of car parking spots – 396 in total, and also an extensive infrastructure for cyclists (parking spots outside the building, and special zones in underground parking lots, alongside changing rooms with shower facilities and lockers). Plans also foresee the creation of an external sports zone – basketball and volleyball playing grounds.

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The office building was erected in a proven high standard of Torus, which means in real terms, e.g.: power safety based on two independent power lines, UPSs, and high-capacity power generator, or pumping onto the office space 50m3 of fresh air per person per hour (highest value on the Tricity market, well above the norms). Torus has also applied an innovative modification to the air handling units, linking them with UV-C lamps, and therefore eliminated the risk of pathogens moving from the blown-out air into the blown-in air.

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The building has the Gold-level LEED pre-certificate, thus, it fulfils high standards within environment and health. It is planned to obtain the ‘Obiekt bez Barier’ (‘Facility without Barriers’) certificate, as evidence of the building’s adjustments to the needs of the disabled.

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Torus is one of the leaders among Polish office developers. To this day the company conducted seven sales transactions of its office properties to six different funds (five buildings of Arkońska Business Park, and four stages of Alchemia) for a combined fee of nearly 370 million Euro.

ITRA Global is one of the largest organizations that associates specialists representing lessees and users of offices, industrial buildings, and commercial facilities. It operates in over three hundred locations all over the world. The company’s services are based on long-standing experience of objective and impartial experts, supporting clients throughout processes of leasing properties. Contact for media: Wojciech Gurak, gurak@biuropr.pl, +48 505 926 778